FAQ
The Answers You Need
Got a burning question? Looking for more info about one of our products, services, or a pending order? Check out our list of frequently asked questions below for some quick answers. If your question isn’t answered here, get in touch or stop by our Online Jewellery Store and we’ll be happy to help.
Which payment methods do you accept?
We accept Paypal, Etransfers & Square. Please contact Monica directly to arrange the form of payment, thank you.
Do you offer gift certificates?
Yes we offer gift certificates in any domination toward any service. Please send us your request and we will email you a gift certificate that you can print out or we can mail you an actual gift certificate.
What is your return policy?
We will give you a full refund on any purchases within 30 days if you are not pleased for any reason, provided the product is not worn. Sorry but there are no returns on custom designs as these are unique items specialized for you. Custom designs require a 50% deposit which is also non refundable.